Privacy Policy
Last updated: October 2025
This Privacy Policy describes how UCG Unusual Customs GmbH (“Unusual Customs”, “we”, “us”, or “our”) collects, uses, and protects personal data when you use our website www.unusual-customs.com (“Website”).
We are committed to safeguarding your privacy and processing your data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.
01
Data Controller
Address: Kollwitzstrasse 76, 10435 Berlin
Email: hi@unusual-customs.com
Company Registration: HRB 278263 B
Managing Director: Shivram Ayyagari
The parent company, Unusual Customs Holding Limited (United Kingdom), acts solely as a holding company and does not process personal data for this Website.
02
What Data We Collect
We may collect and process the following categories of personal data:
Contact details: name, email address, company, job title, and other details you provide voluntarily via forms or contact channels.
Usage data: IP address, browser type, operating system, referring URLs, pages viewed, and time spent on the Website.
Communication data: messages or inquiries you send to us.
Business relationship data: information required for contractual or pre-contractual discussions.
We do not intentionally collect sensitive personal data (e.g. health, race, religion) unless explicitly provided and legally justified.
03
How We Use Your Data
We process your data to:
Operate, maintain, and improve our Website
Respond to your inquiries or communication requests
Manage customer or partner relationships
Comply with legal obligations and enforce our rights
Analyse usage and improve user experience
Send updates or marketing communications (only with your consent)
04
Legal Basis for Processing
We process your data under one or more of the following legal bases (Article 6 GDPR):
Consent - where you have agreed to a specific use (e.g., cookies or newsletter)
Contract - to perform or prepare a contract with you
Legal obligation - to comply with applicable laws or regulations
Legitimate interests - for example, ensuring network security, improving our services, or managing business operations
You may withdraw your consent at any time by contacting privacy@unusual-customs.com
05
Data Sharing and Transfers
We may share personal data with:
Service providers (e.g., hosting, analytics, IT, CRM tools) acting as processors under strict confidentiality agreements
Public authorities or regulators, where required by law
Your data may be processed within the European Economic Area (EEA) or, if transferred outside, only in compliance with GDPR safeguards (such as Standard Contractual Clauses or adequacy decisions).
06
Data Retention
We retain personal data only as long as necessary to fulfil the purposes stated in this policy, comply with legal obligations, or resolve disputes. After this period, data is securely deleted or anonymised.
07
Your Rights
Under the GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (“right to be forgotten”)
Restrict processing
Object to processing based on legitimate interests
Data portability
Withdraw consent at any time
To exercise these rights, contact [**privacy@unusual-customs.com**](mailto:privacy@unusual-customs.com). We may request verification of identity before fulfilling your request.
08
Cookies and Analytics
Our Website uses cookies and similar technologies to improve functionality and analyse usage. You can manage or disable cookies through your browser settings. For more information, see our Cookie Policy.
09
Data Security
We apply appropriate technical and organisational security measures to protect personal data from loss, misuse, unauthorised access, or disclosure.
10
Contact and Complaints
If you have any questions or concerns about this Privacy Policy or our handling of data, please contact privacy@unusual-customs.com.
UCG Unusual Customs GmbH
Kollwitzstrasse 76
10435 Berlin
You also have the right to lodge a complaint with your local data protection authority:
Der Hamburgische Beauftragte für Datenschutz und Informationsfreiheit (HmbBfDI)